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COVID-19 Update

March 19, 2020

Dear stakeholder

The outbreak of the coronavirus (COVID-19) continues to dominate the news headlines. Clearly it will have significant implications for public health, and will no doubt cause a great deal of economic disruption. Despite this, we wanted to reassure you that Thyson have measures in place to safeguard the wellbeing of our colleagues and clients in addition to strategies that will allow us to continue to maintain business as usual as far as is reasonably practical. We have prepared a comprehensive Business Contingency Plan (BCP) that identifies the requirements we need for all business areas to continue to function in the face of this outbreak and the steps implemented below will mitigate the risk of infection and maintain business continuity.

Continuation of service

At this present time, the Government are recommending that employees who can carry out their roles remotely should work from home where possible.

We have already invested in IT and infrastructure to ensure we can continue to support you in times of disruption and therefore our field service engineers and sales team will work remotely and continue to support our customers. If attendance at a customer site is required, this will be subject to an increased risk assessment prior to attending client sites to minimise risk of infection for all parties.

To mitigate the risk of cross infection on Thyson’s business premises the remaining 60 staff (split 24 tradesman, 36 Engineering, Design & Support), who are based at our Ellesmere Port site, have been segregated into smaller working groups with a mix of disciplines and experience, spread across separate office and factory spaces across Thyson’s two buildings. Segregation of communal and welfare facilities have also been implemented significantly reducing close contact and touch points.

An impact assessment of potential school closures has been carried out and robust plans are in place to minimise any such disruption.

We are also in the process of introducing Infrared Digital Thermometers allowing employees to check their temperatures prior to starting their shifts, if any employee has a higher than normal temperature they will be advised to self-isolate as per the government’s recommendations.

Our operations teams are continually reviewing our contracted work schedules where third party materials or services are required to deliver contracts, this will ensure early warning of potential supply chain delays, enabling Thyson to react quickly and implement a solution where required. This will enable Thyson to fulfil our contracts as far as reasonably possible in the current climate. If any delays seem likely then we will make contact immediately to discuss further.

Colleague and client safety

The health, safety and wellbeing of our colleagues and clients is of the utmost importance to us. As a result, we will continue to monitor and implement official government and Public Health England guidance in relation to the coronavirus.

Our current measures include:

  • For several weeks now, hand sanitiser, disinfectant wipes and tissues have been widely available in our offices and the government advice on hygiene has been widely reinforced.
  • We have instructed any colleagues who feel unwell, or think they may have contracted the coronavirus, to self-isolate, seek medical help and follow government guidance. This same
  • instruction has been given to any colleague who has been in contact with someone who has been diagnosed with the coronavirus.
  • Further, we have also asked any colleagues who have recently returned from a high-risk area to also self-isolate for two weeks.
  • We understand that many clients will want to minimise travel and face-to-face meetings in these circumstances. We can, of course, facilitate meetings by telephone or other electronic means where necessary.
  • We will continue to regularly brief all employees on the importance of following the government guidelines and measures introduced by Thyson, to ensure we maintain business as usual as far as reasonably possible.
  • The spread of the coronavirus, and the associated government/health advice, is constantly evolving. We will continue to monitor guidance and act in accordance with any recommendations. We are confident that the measures we have in place will minimise the impact on our own employees and operations so that we are on hand to continue to deliver our services to our customers during these difficult times.

    In the meantime, if you have any further questions, please do not hesitate to get in touch with your usual contact.

    Yours faithfully

    Matt Allen – Managing Director